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Salon iris12/22/2023 I now use a much more modern booking system that offers everything I was getting before plus heaps more, including an app, online payments, waitlists etc…. I tried to reason with them but they just didn’t care at all… With no further hesitation they sent the bill for 12 months, of almost £2000, straight to a bailiff company who constantly bullied and threatened me into paying. I had also lost my receptionist as a result in the business taking a huge decline. I had paid my subscription through the lockdowns as I was told I would lose data if I didn’t, even though my business was struggling due to complete closure as a result of covid. Unfortunately, on my part, I was 8 days late in cancelling my upcoming rolling contract (you have to give 30 days notice before the contract is due to start again) I had given them 22! Therefore they demanded another 12 months… naturally I refused as they could not provide me with the basic services I required in order to run my business effectively. I was fobbed off month after month with different reasons as to why it was not yet a feature but on the other hand promised it would be within the coming months… 18 months later I had had enough. Unfortunately the ending to my contract with Salon Iris was a disappointing to say the very least! For 18 months I had been asking for features such as an option for the customer to pay a deposit upon the online booking, among other requests. Beware of the rolling contract and unfulfilled promises!
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